Refund policy

All returns to Direct Procurement Services require advance written Return Authorization and are accepted for credit only after approval and in accordance with this policy and our Terms and Conditions of Use. You must request authorization within 30 days of delivery by contacting our Customer Service Team through directprocurementservices.com or calling toll-free at 1-844-337-2558. Unauthorized returns may be denied credit or sent back to you, and you may be responsible for the associated shipping costs. Our team will review each request to determine eligibility and, if approved, provide written authorization by email or regular mail. Only previously authorized returns can be processed. Returned merchandise must be unused and in its original packaging, subject to the condition-based restocking terms described below. Upon receipt, we will inspect the merchandise and, if all requirements are satisfied, process the refund within 45 days. Special-order, cut-to-order, and customized products are not eligible for return, although you may contact us to discuss possible exceptions or alternatives. Other nonreturnable merchandise includes used, perishable, custom-made, discontinued, and “scratch & dent” products, as well as manufacturer dropship items designated as ineligible for return. Manufacturer changes may not appear immediately on our website, so please confirm an item’s status and return eligibility before purchasing. Products shipped directly from a manufacturer may be nonreturnable or subject to additional shipping charges and restocking fees; contact our Customer Service Team before purchase to confirm the applicable terms. Return shipping fees may apply to merchandise shipped from and returned to our warehouses, as well as eligible manufacturer dropship returns. All approved returns are subject to a minimum restocking fee of 25%, and restocking fees may exceed 50% depending on the applicable manufacturer requirements and additional manufacturer charges. For orders shipped from our warehouse, the applicable fee depends on the item’s condition when it arrives back at our warehouse: a 25% restocking fee applies to merchandise that is brand new, unused, unopened, undamaged, and in its original, undamaged packaging equivalent to what would be found in a retail store, unless the manufacturer originally supplied it in nonretail packaging such as an unprinted box or plastic bag; a 25% restocking fee also applies to new, open-box merchandise that is undamaged, has no functional defects, and includes all original accessories, but may have missing or damaged original packaging; and a 50% restocking fee applies to merchandise with cosmetic wear or aesthetic damage caused by shipping or transport that remains fully operational and performs as intended. Used merchandise or merchandise with major damage will not be accepted for return, including products that are not fully operational, do not function as intended, have defects that make them difficult to use, require service or repair, or are missing essential components. Our team determines whether merchandise shows wear or signs of use. Eligible manufacturer dropship returns may require additional manufacturer-imposed restocking fees before Return Authorization can be initiated. These fees vary by item according to the manufacturer’s current policy and may result in a total restocking fee exceeding 50%. Return shipping charges are separate from restocking fees. You are responsible for ensuring that merchandise is in new condition when it leaves your possession for return, and we recommend taking photographs and videos before shipment to document its condition. Direct Procurement Services reserves the right to amend this return policy at its sole discretion without notice. Please contact our Customer Service Team for additional information or clarification.